At FoundPixel, we want you to be completely satisfied with your purchase. If you are not happy with your order, our straightforward return policy is designed to make the process easy and transparent.
30
Day Return Window
From date of delivery
FREE
Return Shipping
Prepaid label provided
5–10
Day Refund Time
After item is received
01
Return Window
You may return eligible items within 30 days from the date of delivery. Requests for returns made after 30 days may not be accepted, except where required by law or under our separate Warranty & Replacement Policy.
The return window begins from the date of delivery as confirmed by the carrier, not the date of shipment.
02
Eligibility for Returns
To be eligible for a return, your item must meet all of the following conditions:
The product is in its original, unused condition
All original packaging, manuals, accessories, and free gifts are included
Tags, seals, and protective films are intact and undamaged
The item is not listed as a non-returnable product (see Section 6)
Proof of purchase — such as an order number or receipt — is provided
03
Free Returns
FoundPixel offers free returns on eligible items within the 30-day return window for customers in the United States. We will provide a prepaid return shipping label at no cost to you.
U.S. CustomersFree Return ShippingPrepaid label emailed to you upon approval
International CustomersCustomer ResponsibilityReturn shipping costs are your responsibility unless otherwise stated
Provide your order number, the item you wish to return, and the reason for the return
We will review your request and, if approved, email you a prepaid return shipping label and instructions
Securely pack the item in its original packaging to prevent damage during transit
Drop the package off with the designated carrier using the provided label
Do not send your item back before receiving a return approval and shipping label from our team.
05
Refund Process
Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund. Approved refunds will be processed within 5 to 10 business days and credited back to the original payment method used at checkout.
Refund Timeline5 – 10 Business DaysAfter your return is received and inspected
Refund MethodOriginal PaymentReturned to Stripe or PayPal — the method used at checkout
Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement after we process it.
06
Non-Returnable Items
For hygiene, safety, or manufacturer restrictions, the following items cannot be returned unless they are defective or damaged on arrival:
Not eligible for return
Items marked as "Final Sale" or "Non-Returnable"
Memory cards, digital downloads, and gift cards
Used or damaged products not resulting from a manufacturer defect
Items returned without original packaging or essential accessories
Products clearly showing signs of heavy use, drops, or liquid exposure
07
Damaged or Defective Items
If your item arrives damaged or is found to be defective upon delivery, please contact us within 7 days of delivery. Provide photos of the damage and packaging. We will arrange a free replacement or a full refund, including any shipping costs paid.
Do not discard any damaged packaging — photos of both the item and the packaging are required to file a carrier claim on your behalf.
08
Exchanges
If you wish to exchange an item for a different model, color, or size, please follow the return process outlined in Section 4 and place a new order for the desired item separately.
This ensures the fastest turnaround, as processing an exchange as two separate transactions avoids delays associated with waiting for the return to be received before shipping your new item.
09
Return Shipping Responsibility
Customer Preference ReturnsFoundPixel CoversWe cover return shipping for change-of-mind returns within the United States
Defective / Incorrect ItemsFoundPixel Covers AllWe cover all shipping costs for items that are defective, damaged, or incorrectly shipped
10
Late or Missing Refunds
If you have not received your refund after the timeframe stated in Section 5, please work through the following steps before contacting us:
Check your bank account or payment method statement again — sometimes refunds appear under a different transaction name
Contact your credit card company or PayPal — processing times vary and a refund may be pending on their end
If you have completed both steps and still have not received your refund, contact us at +1 (516) 440-8868
11
Contact Us
For any questions about our Refund & Return Policy, please contact us directly — we are happy to help.
