Quick answers: orders ship in 1–2 business days · free U.S. shipping over $75 · 30‑day free returns · 1‑year warranty on every product.
What payment methods do you accept?
We accept Visa, Mastercard, American Express and Discover, plus PayPal, Apple Pay and Google Pay where supported. All prices are listed and charged in U.S. Dollars (USD). Full details are in our
Payment Policy.
When is my card charged?
Your payment method is charged at the time you place the order. If we cannot fulfil all or part of an order, we refund the unfulfilled portion to your original payment method.
Do I need an account to order?
No. You can check out as a guest. An account simply makes it easier to track orders and reuse your shipping details next time.
Can I change or cancel an order after placing it?
Contact us as quickly as possible at
support@foundpixel.com or +1 (516) 440‑8868. Orders are processed within 1–2 business days, so if the package has not left our shelves we can usually amend or cancel it.
Do you charge sales tax?
Sales tax is calculated at checkout where required by law, based on your delivery address.
My payment was declined. What now?
Declined payments are almost always a bank-side check. Confirm the billing address matches your card statement exactly, then retry or use a different method. If it keeps failing, contact your card issuer.
How long until my order ships?
All orders are processed within 1 to 2 business days (Monday–Friday, excluding U.S. federal holidays) after payment is confirmed. Orders placed on a weekend or holiday begin processing the next business day.
How much is shipping?
Standard shipping is free on U.S. orders over $75. Under $75, standard shipping is calculated at checkout by destination, weight and dimensions. Expedited options are shown at checkout.
How long does delivery take?
Once shipped: 3–7 business days standard, 2–3 business days expedited, 1–2 business days express. These are carrier estimates, not guarantees.
How do I track my order?
Use the
Order Status page with your order ID and the billing email you used at checkout. You will also receive a tracking link by email as soon as your parcel is scanned.
Do you ship internationally?
We currently ship within the United States. See our
Shipping Policy for the latest on destinations and restrictions.
My package says delivered but it is not here.
Check with neighbours and around the property first, then contact us within a few days of the delivery scan. We will open a carrier trace and work with you on a resolution.
What is your return window?
You have
30 days from the date of delivery to return eligible items. Requests after 30 days may not be accepted, except where required by law or under our
Warranty & Replacement Policy.
Do I pay for return shipping?
No. We offer free returns on eligible items within the 30‑day window for U.S. customers, and provide a prepaid return label at no cost.
What condition does the item need to be in?
Unused, in its original packaging, with all accessories, manuals and protective materials included, and with proof of purchase. Items showing use or missing parts may be refused or partially refunded.
How do I start a return?
Email
support@foundpixel.com or call +1 (516) 440‑8868 with your order number and the reason. We will send you a prepaid label and instructions.
How long do refunds take?
Once we receive and inspect the item we email you the outcome. Approved refunds are processed within 5 to 10 business days back to the original payment method. Your bank may take a few extra days to post it.
Can I exchange instead of refund?
Yes. Tell us what you would like instead when you start the return and we will arrange the exchange, subject to availability.
What does the warranty cover?
Every new product bought from FoundPixel carries a 1‑year limited warranty covering defects in materials and workmanship under normal use, for twelve months from the order date.
What is not covered?
Accidental damage, drops, liquid damage, normal cosmetic wear, unauthorised repairs or modifications, and consumables. The full exclusions list is on the
Warranty & Replacement page.
How do I make a warranty claim?
Call +1 (516) 440‑8868 or use our
contact page with your order number, a description of the fault and photos or video if you can. We will repair, replace or refund at our discretion.
Do manufacturer warranties still apply?
Yes. Where a manufacturer offers a longer or broader warranty, that runs alongside ours and you can claim through either.
Is the warranty transferable?
The FoundPixel warranty applies to the original purchaser and is not transferable.
Is your gear genuine and new?
Yes. Everything we list is new stock sourced through authorised channels, and comes with our 1‑year warranty and the manufacturer’s own coverage.
An item is out of stock — will it come back?
Most items do. Email us with the model you are after and we will tell you whether it is on order and roughly when it lands.
Can you advise which lens or body suits me?
That is the part we enjoy. Tell us what you shoot and what you already own at
support@foundpixel.com, and we will give you a straight recommendation rather than the most expensive one.
Can I see an item in person before buying?
Yes — we are a working storefront at 470 Forest Ave, Locust Valley, NY 11560. Call ahead and we will have it on the counter when you arrive.
How do I contact you?
I forgot my password.
Use the
Lost your password? link on the
My Account page and we will email you a reset link.
How do I check an order without an account?
The
Order Status page only needs your order ID and the billing email you used at checkout.
How do you handle my personal data?
Only what is needed to process your order and support you. The detail is in our
Privacy Policy.
Still stuck?
Real people, Monday to Friday, 9am–6pm EST.
